At OD Aesthetic Clinic, we take your privacy seriously. This Privacy Policy describes how we collect, use, and protect your personal information. Your data is handled carefully whether you deal with us in person or online. Relying on a CQC-registered clinic in Greenwich, London, men and women can expect a full range of premium beauty and wellness services. As GDPR law requires, the proper standard of control over customer data is ensured.

Who We Are

OD Aesthetic Clinic is a recognised provider of beauty and wellness treatments. We are located at 115 Trafalgar Road, Greenwich, London, SE10 9TS, and operate as a Limited Company under Irina Da Silveira. As a reliable data controller and processor, we follow all rules to protect your personal information.

How We Collect Information

We collect data in the following ways:

● In-person consultations and appointments
● Phone and other communications
● Interactions with our website, online bookings, and data requirements

We encourage you to familiarise yourself with this policy. Once you understand how we handle data, you will only need to provide personal information.

What We Collect

The data may be diverse, but it is only related to the provision of our services. We collect:

● Personal Information: The customer’s name and contact information
● Health Information: Medical records to organise treatments with the best results
● Payment Information: Credit card details via our secure payment gateway
● Website Data: IP address and primary data related to the use of the website
● Cookie Data: To enhance your experience with our website

Why We Need It and How We Use It

We use the data for the following purposes:

● Providing services: Booking and conducting appointments, personalising treatments, and providing services in response to your needs
● Communications: Appointment reminders and updates on promotions
● Payment: Processing transactions
● Improving services: Analyzing and enhancing customer experiences

Who We Share Your Data With

We do not disclose your data to others except to fulfil specific services. For example, we may need to pass your data to a company from which you have ordered products for your treatment to protect your information, we require third parties to comply with GDPR. We assure you that we never sell or rent your data.

Data Disclosure

We confirm your data will only be shared with other parties under legal circumstances. These could include requests from authorities, law enforcement, or credit card companies. We reserve the right to use your data to recover unpaid debts. In this case, we would use only the email and mailing address provided to a collection agency.

Data Protection Controls

We are committed to protecting your privacy at OD Aesthetic Clinic and have developed strict security measures to prevent unauthorised access to your data. If our staff or third parties use your data, we guarantee they will follow the most secure data storage and use procedures. All our staff are trained in best practices and the highest standards for data protection. We ensure that any data they access is handled using secure methods.

Children’s Privacy

Our services are available only to individuals 18 years of age or older. We do not knowingly collect personal data from minors. If we discover that we have received data from a minor, we will destroy it unless a parent or guardian verifies it. 

Your Rights

You have the following rights over your data according to GDPR:

● Access, rectification, erasure: You have the right to ask us for a copy of your data, rectify it, or erase it, with a few exceptions where legal requirements apply.
● Opt-out of marketing: You have the right to object to using your data for marketing purposes.
● Data portability: You can request that we transfer your data to another party.
● Withdraw consent: You always have the right to withdraw your consent. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be communicated by email and on our website. We recommend checking this policy from time to time.

Contact Us

If you have any questions or concerns regarding our data practices, please do not hesitate to contact us:

Phone: 07392 632251
Email: bookings@odaestheticclinic.co.uk
Address: Studio 209, Paynes Wharf, Wharf Street, SE8 3GG
Thank you for trusting OD Aesthetic Clinic with your beauty and wellness needs.